TERMS & CONDITIONS
Please read these terms and conditions (“Terms”) carefully before using Our Website, as they impact your legal rights and responsibilities.
PLEASE NOTE: Certain clauses, specifically 9, 18, and 19 to 23, are particularly important and should be given special attention.
To continue using our Website and place an Order, you must read and agree to these Terms and our Privacy Policy. Confirm your acceptance by clicking “Accept” below. If you do not agree or are unsure about any part of these Terms, please click “Decline.” If you do not accept these Terms, you will not be able to order Goods from us and must leave the Website immediately.
1. Definitions and Interpretations
• Contract: These Terms and the Order.
• Goods: The products advertised on our Website and purchased from Us.
• Intellectual Property Rights: All patents, database rights, copyrights, design rights, trademarks, and other similar rights, whether registered or unregistered, and the right to apply for protection.
• Liability: Any nature of damages, claims, proceedings, actions, awards, expenses, costs, and any other losses or liabilities.
• Order: The order for Goods placed by you and accepted by Us subject to these Terms.
• Us/Our/We: Eastern Gun Company Limited, located at 1a Station Road, Brundall, Norfolk, NR13 5LA.
• User: Any individual browsing the Website.
• Warranty Period: 12 months from the date you place your Order.
• Website: Our site at www.eastgun.co.uk or any other URL we may use related to the Goods.
• Working Day: Monday to Friday from 10.00 am to 5 pm, excluding public holidays in the UK.
1.1 In these Terms, the words defined will have the specified meanings unless the context requires otherwise.
1.2 Headings are for convenience and do not affect the interpretation of these Terms.
2. Application of these Terms
2.1 By submitting an Order, you agree to be bound by these Terms. If you are a User, your use of the Website signifies your agreement to these Terms as they apply to the Website’s usage.
2.2 These Terms (as amended from time to time in accordance with clause 2.3) apply exclusively, and you agree to adhere to them.
2.3 We may update these Terms at any time. The updated version will be posted on the Website, and continued use of the Website means you agree to the updated Terms.
PART A – USE OF THE WEBSITE
3. Website Content
The content of this Website is ©Eastern Gun Company Limited 2024. All rights reserved. You may download a single hard copy and print extracts for personal and non-commercial use. Unless stated otherwise, we own the Intellectual Property Rights for all material on this Website. No license or right under Intellectual Property Rights is granted without express provision.
4. Links
If you link to our Website, ensure that:
a. The size or appearance of the Eastern Gun Company Limited logo(s) is not altered.
b. You do not create a frame or browser/border environment around the Website.
c. You do not imply our endorsement of any products or services other than our own.
d. You do not misrepresent your relationship with us or present false information.
e. You do not use our trademarks without our written permission.
f. You link from a website owned by you.
g. Your website does not contain offensive, controversial content or infringe any rights
We reserve the right to revoke linking rights for any breach and take appropriate action. You must indemnify us for any loss or damage from your breach of these terms.This Website may include links to other websites. We do not control or endorse these sites and accept no liability for their content or services.
5. Privacy Policy
By using our Website, you agree to our Privacy Policy terms.
6. Service Access
We aim to keep the Website available 24/7 but are not liable for any periods of unavailability. We do not guarantee the Website’s performance or accessibility and may suspend access without notice for system failures, maintenance, repairs, or reasons beyond our control.
7. Registration
Each registration is for a single user only. You must not share your username and password. You are responsible for the security of your passwords.
8. Disclaimer
8.1 While we strive for accuracy, we do not guarantee the completeness of the material on this Website and may change it without notice. The material may be outdated, and we do not commit to updating it.
8.2 The material on this Website is provided “as is” without conditions or warranties of any kind. To the maximum extent permitted by law, we exclude all representations, warranties, and conditions (including those implied by law) regarding this Website.
8.3 We exclude all liability for any loss or damage resulting from use or inability to use this Website, linked websites, or downloaded material. This includes direct, indirect, punitive, consequential losses, and damages arising from business interruption, viruses, or other issues affecting your computer.
PART B – GOODS
9. Eligibility for Goods and Services
9.1 By placing an Order, you confirm you are over 18 years old.
9.2 If you cannot make the confirmations in clause 9.1, you must not place an Order.
10. Product Information
10.1 We strive to display colours, designs, and sizes accurately. However, actual colours may vary due to your computer’s settings and hardware.
10.2 If the Goods you ordered are unavailable in the requested colour, design, or size, we will inform you of available options. Your Order will not be accepted until you resubmit it with an available option.
10.3 You acknowledge that you do not rely on any representations or warranties not made in accordance with these Terms.
11. Formation of the Contract
Follow the Website instructions to place an Order. We will confirm receipt once payment is made.
12. Price and Payment
12.1 The price of Goods is as shown on the Website, including VAT but excluding postage, packing, insurance, and applicable export duties. Delivery charges are shown separately and must be paid in advance.
12.2 Payment must be made by the specified means and is not considered made until we receive cleared funds for the full amount.
12.3 Prices may change without notice. Special order items’ costs may change between order and delivery. We may request the price difference before releasing your order.
13. Right to Cancel
13.1 You can cancel your Order within 14 days from receipt, provided the Goods remain unopened and sealed in their original packaging.
13.2 To cancel, notify us in writing (letter, fax, or email). We will refund the amount within 14 days of your cancellation notice.
13.3 Return the Goods within 14 days of cancellation. They must be unopened, sealed, and in resale condition. If the Goods are not faulty, we may recover the costs of returning them from you.
14. Cancellation by Us
We reserve the right to cancel your Order if:
14.1.1 We lack sufficient stock.
14.1.2 We do not deliver to your area.
14.1.3 There are errors in product information, pricing, or description.
14.1.4 We believe you may fail to pay or comply with these Terms.
15. Delivery
We will deliver the Goods within 7 days to the billing address provided at the time of Order unless notified otherwise.
16. Customer Returns
Ensure goods returned for repair or servicing are safe to transport, not charged or loaded. Properly package goods for return. We are not liable for loss or damage due to inadequate packaging, unnecessary attachments, or unsafe items.
17. Intellectual Property Rights
We own all Intellectual Property Rights related to the Goods.
18. Disclosure of Information
We may provide information to government bodies (including the Police) regarding Goods you purchase, and you consent to this.
19. Liability
19.1 If we fail to deliver, deliver incorrect or defective Goods, or the delivery quantity is incorrect, our only obligation is to:
19.1.1 Correct any shortages, non-delivery, or incorrect delivery.
19.1.2 Replace or repair damaged or defective Goods.
19.1.3 Refund the amount paid.
19.2 We are not liable for consequential, special, or indirect losses, including lost revenues, profits, contracts, business, savings, goodwill, reputation, or data.
19.3 Our total liability under this Contract is limited to the amount paid for the Goods.
19.4 We do not exclude liability for death, personal injury due to negligence, fraud, or any liability not permitted by law.
19.5 These Terms do not affect your statutory rights.
PART C – CONTACT
20. Our Right to Contact You
We will only contact you for marketing if you have opted in, per our Data Policy. You can change or remove your data and marketing preferences at any time.
21. Third Parties
We may share your contact information with third parties for order processing, payment, or delivery. More details are in our Data Policy.
PART D – YOUR DATA
22. Our Right to Collect and Store Your Data
We collect personal data for order processing, payment, marketing, and service improvement.
23. Your Rights to Data
Under our Data Policy and GDPR, you can access, change, and request deletion of your data. More information is in our Data Policy.
24. Third Parties
We may share your data with third parties as mentioned in clause 21. Your rights to access, change, and request deletion of your data, as outlined in clause 23, remain unaffected.
PART D – GENERAL
25. Notices
All notices from you to Us must be in writing and sent to Eastern Gun Company Limited at 1a Station Road, Brundall, Norfolk, NR13 5LA, or by email to admin@eastgun.co.uk, unless otherwise stated in these terms and conditions.
26. Events Beyond Our Control
We are not liable for any failure to deliver Goods, any delay, or any damage or defect to Goods delivered caused by events or circumstances beyond our reasonable control, including but not limited to strikes, lock-outs, industrial disputes, system or network failures, floods, fires, explosions, or accidents.
27. Miscellaneous
27.1 If any part of these Terms is unenforceable (including any provision in which we exclude Our liability to you), the enforceability of any other part of these Terms will not be affected.
27.2 This Contract shall be governed by and interpreted in accordance with English law, and both parties submit to the exclusive jurisdiction of the English Courts.
27.3 These Terms, together with the Order, constitute the entire agreement relating to the supply of the Goods by Us to you.
28. Complaints Procedure
28.1 We aim to provide a high level of customer service. If you are not satisfied, please contact us at 1a Station Road, Brundall, Norfolk, NR13 5LA, or by email to admin@eastgun.co.uk. We will follow our complaint handling procedures, a summary of which is available upon request.
28.2 Any complaint, verbal or written, including electronically, will be referred to our complaints manager or a senior management member if the complaints manager is unavailable.
ONLINE SALES OF AGE-RESTRICTED GUNS AND LICENSED PRODUCTS
We cannot send airguns, shotguns, or firearms to private residential addresses. Firearms, shotguns, and airguns must be collected from one of our licensed premises or a third-party Registered Firearms Dealer (RFD).
By ordering a gun, moderator, or other licensed product, you agree to be contacted by a staff member to arrange delivery and collection. Collection dates may sometimes exceed the estimated delivery date, and we will notify you if this occurs.
Upon collection, valid photo identification (for non-FAC airguns) or a firearms/shotgun certificate (for other guns) must be provided. Certain age-restricted items (e.g., knives) can be sent to a home address, but age verification will be required.
To purchase age-restricted items, you must confirm that you are over 18 and agree to these terms and conditions. For assistance, call us on 01603 717757.
PRICE MATCH ENDEAVOR
Eastern Gun Company will try to match prices with UK competitors for all products listed on this website. Customers must call or visit our shop to arrange a price match.
- We will match the current UK store or website price of other major UK retailers, excluding offer-code discounts.
- The competitor’s item must be brand new, identical to ours, and offered on the same terms.
- Both Eastern Gun Company and the competitor must have the item in stock.
- We must be able to verify the competitor’s price and stock status.
- We will match the item’s price, not delivery charges or other services.
- This cannot be combined with any other offer.
- Discount codes cannot be used with the price match offer.
- The offer excludes discontinued and clearance lines.
- We reserve the right not to price match and can withdraw this offer at any time.